FAQs
1. What are the benefits of using reusable lashes?
Reusable lashes, such as those provided by Fanlashy, offer numerous advantages. They amplify your natural beauty, imparting both volume and length to your lashes for a striking, glamorous appearance. Crafted for comfort and durability, our lashes ensure enduring allure, granting you captivating lashes that last throughout the day.
2. Are Fanlashy lashes cruelty-free?
Absolutely! At Fanlashy, we prioritize cruelty-free practices. Our lashes are meticulously crafted from synthetic fibers, delivering breathtaking results while upholding our commitment to animal welfare.
3. What does the Fanlashy Master Start Kit entail?
The Fanlashy Master Start Kit is an all-encompassing package designed to facilitate flawless lash application. It includes premium-quality lashes, a deluxe makeup bag, along with essential tools for effortless application and maintenance. Additionally, each kit contains a bonus gift selected to elevate your lash game further.
4. How long can I reuse Fanlashy lashes?
With proper care, our lashes can be reused for up to 10 applications. Gently remove them after each use, store them in their original case, and ensure thorough cleansing before subsequent applications to maximize their longevity.
5. What distinguishes Fanlashy Classic from Fanlashy Volume lashes?
Fanlashy Classic lashes offer a subtle, natural enhancement, featuring an ultra-light and thin band for a comfortable fit. Conversely, Fanlashy Volume lashes provide a bold, voluminous look, crafted from premium materials for optimal comfort and style.
6. Can individuals with sensitive eyes wear Fanlashy lashes?
Certainly! Engineered with comfort in mind, our lashes are suitable for sensitive eyes. We recommend conducting a patch test for specific concerns before regular use.
7. How should I clean my reusable lashes?
To effectively clean your lashes:
- Submerge them in isopropyl alcohol for approximately 30 minutes to dissolve residual glue and sanitize.
- Use a soft eyelash brush to gently remove any remaining glue or debris.
- Rinse thoroughly under lukewarm water, ensuring complete removal of alcohol and impurities.
- Air dry the lashes on a clean surface and store them in their original case for future use.
Following these steps ensures hygienic, well-maintained lashes for prolonged wear.
8. Is there a refund policy for Fanlashy purchases?
Unfortunately, we do not offer monetary refunds. All sales are final. However, exchanges are available within 14 days of the original purchase date.
9. How can I initiate an exchange for a Fanlashy product?
To initiate an exchange, please contact our customer service at Fanlashy@gmail.com within 14 days of receiving your order. The item must be unused, in its original packaging, and in pristine condition for eligibility.
10. What recourse do I have if I receive a damaged or defective item?
In the rare event of receiving a damaged or defective item, promptly contact us at Fanlashy@gmail.com with photo evidence. We will replace the item at no additional cost.
11. What is the processing and shipping timeframe for Fanlashy orders?
Orders are processed within 3 business days. Shipping times vary depending on the selected method:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-2 business days
12. Can I track my Fanlashy order?
Once your order ships, you'll receive a confirmation email with tracking details. Utilize the provided tracking number to monitor shipment progress.
13. What steps should I take if my Fanlashy package is lost or stolen?
Fanlashy bears no responsibility for lost or stolen packages. In such instances, directly contact the shipping carrier for resolution.
For further inquiries or assistance, reach out to us at Fanlashy@gmail.com. We're here to help you achieve captivating lashes effortlessly!